Returns & Exchanges
We want you to love your tea as much as we love brewing it, but we understand if a blend isn't your perfect cup. While food products cannot be returned once opened, we offer a 30-day satisfaction guarantee to ensure you find a flavor that fits your attitude.
Check Your Eligibility
Ensure your request is submitted within 30 days of delivery. Unopened tea tins and unused accessories are eligible for a full refund, while opened teas may qualify for store credit.
Contact the Snark Squad
Email our customer support team with your order number and a brief explanation of why the tea didn't meet your expectations.
Pack and Ship
If a physical return is required, we will provide a prepaid shipping label. Securely pack your items in the original packaging to prevent damage during transit.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or issue your store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing